The most common CCTV problems:

• Check everything is plugged in correctly and switched on

• Make sure your internet router is still on or has not been “reset”

• Double check your login details on the IVMS or HIK Connect App

The most common Intruder Alarm Problems:

• One false alarm is usually just that, one false alarm. Cause for concern is when the same false alarm occurs twice within a short space of time.

• “Arm Fail” means a sensor is picking up motion or a door contact is open whilst you are trying to arm the system, check the property again to ensure everything is ready and try again.

• Low battery warnings will mean either the main panel or a wireless device battery is low. A wireless device battery can normally be deferred for a few days whilst you await an engineer to assist. A panel battery is more urgent.